Test Bank for BCOM 7 7th Edition by Lehman DuFrene • 1. Serial 2 s complementer shift register. Link download full: Test Bank for BCOM 7 7th Edition by Lehman edition-by-lehman Chapter 2 Focusing on Interpersonal and Group Communication TRUEFALSE 1. Positive strokes might include receiving a hurtful comment, being avoided or left out of conversation, and receiving a reprimand from a superior. (A) True (B) False Answer: ( B ) 2.

Supportive behavior is characterized by a leader's giving detailed rules and instructions and monitoring closely that they are followed. (A) True (B) False Answer: ( B ) 3. In a Total Quality Management environment, decision-making power is distributed to the people closest to the problem, who usually have the best information sources and solutions. ( A) True ( B) False Answer: ( A ) 4. Vocal kinesic communication includes gestures, winks, smiles, frowns, sighs, attire, grooming, and all kinds of body movements. (A) True (B) False • Answer: ( B ) 5.

Nonverbal messages can contradict the accompanying verbal message and affect whether a message is understood or believed. (A) True (B) False Answer: ( A ) 6. Listening for pleasure, recreation, amusement, and relaxation is casual listening. (A) True (B) False Answer: ( A ) 7. When people listen to obtain information, solve problems, or persuade or dissuade (as in arguments), they are engaged in empathetic listening. (A) True (B) False Answer: ( B ) 8. Many bad listening habits develop simply because the speed of spoken messages is much faster than our ability to receive and process them.

(A) True (B) False Answer: ( B ) 9. In a flat organizational structure, communicating up and down in a top-heavy hierarchy becomes more important than communicating across the organization chart.

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(A) True (B) False Answer: ( B ) • 10. When the members of a group cooperate, one person's success is not achieved at the expense or exclusion of another. (A) True (B) False Answer: ( A ) 11. In effective groups, the focus on a common goal allows members to overcome individual differences of opinion and to negotiate acceptable solutions. (A) True (B) False Answer: ( A ) 12.

Large organizational groupings are more flexible than teams because they can be assembled, deployed, refocused, and disbanded more quickly. (A) True (B) False Answer: ( B ) 13.

Electronic meetings provide a rich nonverbal context, but have logistical issues of schedules and distance. ( A) True ( B) False Answer: ( B ) 14. Electronic meetings allow companies to reduce travel budgets, save professional time, and minimize the environmental impact caused by travel.

(A) True (B) False Answer: ( A ) • 15. Meetings provide opportunities for participants to enhance their credibility, and communicate impressions of power, competence, and status. (A) True (B) False Answer: ( A ) MULTICHOICE 16. Which of the following statements is true according to Abraham Maslow's concept of a hierarchy of needs? (A) People satisfy their upper-level needs before satisfying their lower-level needs. (B) A dissatisfied worker is more productive than a satisfied worker.

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