I have been tasked with automating a process: getting GMS email alerts to automatically create tickets in ConnectWise, AND automatically assign the proper client. In our environment we have a SonicWALL GMS that sends out email alerts. The GMS monitors 20 different SonicWALLS for 20 different clients. The alerts are sent from sender@domian.com.

The emails are sent to a distribution group gmsalert@domain.com. In this distribution group is the member ticketingsystem@domain.com. When an email is received by ticketingsystem@domain.com, a ticket is automatically created in our ticketing system. This mail flow is working properly, no problems there. Here's the challenge: in order to get the ticketing system to automatically select the company field for the company, the FROM: field needs to be a company contact. For example: gms@clientX.com What I need is a rule that can change the from email address: sender@domain.com to a client contact email address gms@clientX.com, based on the SonicWALL serial number in the subject or body of the email. I don't need to redirect the email, I can get it TO the right place, I just need to change where the email is FROM, so the ticketing system assigns the correct client I have researched this extensively.

Contoh: “Pesan ps 2: ape escape, street fighter 3rd strike, pes 2013 Kepada: anto, Jalan overste gang 52, No. Kaset PS1 8 JANUARI 2014 Kontak Person: NO HP: 47(SMS ONLY/WHATSAPP) Update katalog terbaru ada di: – download – posting 1 halaman 1 – posting terakhir di halaman terakhir forum ——————————————————————– Cara Pesan: SMS/PM/Whatsapp Judul dan Alamat Lengkap (alamat yang akan di cantumkan di paketnya) agar bisa dihitung totalnya. 23 RT 07 RW 15, Kel, Purwokerto Selatan, Kecamatan Purwokerto Barat, Kode Pos: 53114, Hp: 90” Contoh Konfirmasi transfer: 28.000, BCA, Anto Mulyono Kalau mau Request Judul bisa, tidak dipungut biaya ——————————————————————– Judul Playstation 1: S.C.A.R.S. Sabrina the Teenage Witch – A Twitch in Time!

2013-5-17  please, please, please stop speaking on matters which you do not know about. If you do not know if the hardware serial number can be change just say you do not know do not make yourself look unintelligent on the matter by misstating facts.

I've tried Outlook rules, but can't find one that will 'send as' a different user. I have researched Exchange mail flow rules that adjust message header information, even opened a ticket with Office 365 support, and they hit a dead end as well. Does anyone have any insight on how to change the From: field in an email's header using Outlook or Exchange online? *************EDIT*************** For clarity I have added a diagram that shows the flow and what needs to happen. The To: field does not need to change. The emails are being delivered to where they need to go.

When they get to where they are going, the From: field needs to change. The GMS (single point of SMTP) sends an alert in an email, always FROM sender@domain.com. It goes to the distribution group gmsalert@domain.com and then to the ticketing system. By the time the email gets to the ticketing system, the From: address, sender@domain.com needs to be changed to one of about 30 different client contact addresses: gms@clientX.com, which is based on the serial number of the device contained in the body of the email. I do not need to alter the destination. I need to alter the sent from field of the header.